Our company take the privacy of each person who visits our online shop (the “Website”) very seriously. We will always process your personal data in accordance with the law.
Your Personal Information
Personal Information means any data about you which is personally identifiable, including, without limitation, your name, address, telephone number, email address, financial details, registration name, password and other information from which you can be identified and which you voluntarily disclosed to us at any time.
Collection of Your Personal Information
We collect your personal information when:
- you register on our site to create an online account (“Account”);
- you place an order via the website or by telephone;
- you subscribe to our newsletter
- you make a complaint or inquiry or provide other feedback to us; and
- you disclose your personal data to us through the website or at any other point (including our retail stores).
The information that you provide when setting up your account or making a purchase from the online store may include your name, email address, telephone number, delivery address, billing address and payment information. Please note that we will not be storing your payment information, this will be done via a third party payments company. If you register to hold an account with us, you will also have a unique password which enables you to access your account.
Where collection of some personal data is necessary for us to carry out the purposes listed in section below, we will make it clear that we will not be able to carry out those purposes without provision of the information.
Use of your Personal Information
We use your Personal Information to:
- process and complete orders you place via the Website;
- process and deal with any complaints or inquiries made by you;
- monitor, develop and improve the Website and your experience when using the Website;
- process the registration of your customer account and maintain your customer account;
- send you email updates about our store, new products, and promos;
The collection of personal information is necessary to provide and improve our products, services, content, advertising and/or promotions. We do not require anyone to provide their personal information that we are requesting, however, if you opt not to provide, in many cases, we will not be able to provide you with our products, services or responses to any inquiries that you may have.
If you do not wish to receive marketing information from us, you can click on the “Unsubscribe button” or email us at firstname.lastname@example.org to let us know.
Protection of Personal Information
Our company takes the security of your personal information seriously and have safeguards (including internal procedures and policies) in place to ensure data security is maintained.
We may share your personal information with third parties and our affiliates for the above-mentioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by our Company. In sharing your personal information with them, we endeavour to ensure that the third parties and our affiliates keep your personal information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the above-mentioned purposes.
We will take reasonable steps to ensure the secure treatment of your personal information. All the information collected by us is stored on a secure server. In addition, our company protects your personal information during transit using encryption such as Secure Sockets Layer (SSL) technology.
Where you have a password, which enables you to access our website, you are responsible for keeping this password secure and confidential.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will treat it in accordance with our security procedures.
Cookies and Other Technologies
When you visit the website, we may automatically collect the following information: your internet protocol (IP) address, log-in information, browser type and version, browser plug-in types and versions, operating system and platform, information about your visit including the url clickstream to, through and from our websites, products you viewed or searched for, download errors, length of visits to certain pages and page interaction.
We collect information automatically through the use of various technologies, including through “Cookies”. These technologies help to identify users and possibly prepare customized Web pages or to save site login information for you. It also helps to facilitate and measure the effectiveness of advertisements and web searches
Disclosure to Third Parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Retention of Personal Information